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Third-Party Testing Strategy and Automation - Quality Assurance Consulting

This nation-wide wireless CSP was launching a new business that required many third-party data feeds that could not be verified using traditional quality assurance processes. They required a team to determine how to validate and monitor these feeds for quality.

Excelacom established a centralized reporting process that increased companywide visibility and transparency on all the company levels, including stakeholders.

Automation of monitoring and reporting processes led to the streamlining of the anomalies' capturing, investigating, and resolving processes. The process fully supported the business goals of scalability and enabled companywide worry-free process implementation.

Client Challenges

  • Our client was launching a new business that required many third-party data feeds that could not be verified using traditional quality assurance processes.
  • They required a team to determine how to validate and monitor these feeds for quality.

Client Challenges

  • Analyzed and documented existing data feeds content, definitions, and business use for stakeholders’ review and confirmation
  • Developed centralized, automated monitoring and reporting functions
  • Developed a business rules engine to capture, investigate, and resolve anomalies

Business Value

  • Centralized reporting processes
  • Automation for anomalies’ capturing
  • Process improvement
  • Automation of quality checks enabled a significant reduction in staffing and associated cost under what was initially planned for the quality assurance team

Excelacom’s Approach

Excelacom was required to have a complex approach for the following challenges:

  • Project Risk
  • Vendor Quality
  • High Testing Cost

Project Description

To solve the client’s complex challenges, it was necessary for Excelacom to have a multi-layer approach, which included standardization of process and documentation, development of centralized reporting methods and set of recommendations, and efficient anomaly tracking mechanisms.

Excelacom ensured:

  • The ability to automatically identify and publish anomalies allowed for rapid issue resolution and a holistic view of platform issues
  • Dashboard approach and speed of issue identification enabled management to better address quality expectations with vendors
  • Automation of quality checks enabled a significant reduction in staffing and associated cost under what was initially planned for the quality assurance team

Project Outcomes

  • Assess, design, develop and implement third-party data quality assurance
  • Use automated tools to create a touchless monitoring system

Project Advantages 

  • Reduced project risk
  • Increased vendor quality and accountability
  • Lower cost through test automation
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