TRANSFORMATION CONSULTING PRACTICE AREAS

CLOUD TRANSFORMATION

CLOUD TRANSFORMATION

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DIGITAL TRANSFORMATION

DIGITAL TRANSFORMATION

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CLOUD TRANSFORMATION

CLOUD TRANSFORMATION

Excelacom has delivered a number of successful Cloud Transformation and Process Optimization projects. With years of results-oriented consulting experience, Excelacom provides clients with an all-in-one vendor experience and brings tangible business results and seamless cloud integration into their Enterprise Architecture.

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DIGITAL TRANSFORMATION

DIGITAL TRANSFORMATION

Adoption of new methodologies that will help you digitize your business with automated business processes, paperless office, enhanced collaboration and platforms that support new digital services.

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Digital transformation BEHIND THE SCENES

Learn how Excelacom has helped customers around the world achieve digital transformation. From basic change management and adoption of a new working culture and process digitization to complex infrastructure migrations to the cloud and adoption of Artificial Intelligence.

Predictive Analytics

Predictive Analytics

Business Challenges

  • Rapidly changing competitive landscape due to aggressive actions by competitors
  • Marketing/Sales need precision and advanced data analytics to target promotions, offers and campaigns

Excelacom’s Solution

  • Leverage existing predictive models with enhanced analytics tools
  • Developed custom procedures to model and build warehouse data info flexible structures to build friendly dashboards

Client Benefits

  • Opportunity to stay ahead of competition
  • Reduced churn
  • $3M+ vendor cost avoidance

Data Mining

Data Mining

Business Challenges

  • Disparate systems made it difficult to collect network information
  • Unable to drive sales with current portal
  • Not current with competition
  • High call volume in care centers due to lack of self service

Excelacom’s Solution

  • Integrated disparate systems with a new application layer
  • Designed and developed omni-channel communication, enhanced with new web portal functionalities
  • Utilize data mining tools to provide consolidated analytics

Client Benefits

  • Improved customer experience and retention
  • Reduced customer call center volume
  • Increased up-sell opportunities
  • Maximized operational efficiency

Web Analytics

Web Analytics

Business Challenges

  • This large Multi-Play Cable Operator struggled to track customer behavior and user experience within various portals and E-commerce sites

Excelacom’s Solution

  • Operational support of Web Analytics Platform
  • Identification and definition of key metrics
  • Definition of traffic and conversion variables
  • Ad hoc analysis and reports

Client Benefits

  • Improved ability to track online customer behavior
  • Enabled real-time high performance analytics & reporting
  • Improved conversion rate and revenue across all E-commerce platforms
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