Success story
Professional Services, Century Product Suite, Century CPQ
Excelacom collaborated with a direct wholesaler of telecommunications devices and equipment that relied heavily on a manual process. Utilizing Microsoft Office and navigating scattered applications divided into department silos, their lack of communication made creating quote to orders time consuming.
Our client faced significant challenges as a result of the excessive amount of touchpoints and interactions throughout their systems. They used disjointed applications such as SugarCRM, SAP, and Microsoft Office and conducted their work manually by sending individual documents via mail for approval and communication with clients. To overcome these concerns we approached all interactions holistically from the beginning, working our way through the entire journey to introduce automation.
The final result reduced a seven-day process to a ten-minute quote-to-order by implementing Century CPQ and consolidated multiple applications and automated their processes. By integrating Century CPQ into their order and revenue management systems, the number of screens was reduced by 65% and number of touches were reduced from 22 to 16.
Client Challenges
Excelacom’s Deliverables
Business Value
Excelacom implemented Century CPQ for a quote to cash solution and partner sales functionality for offering of unified communication products. Our holistic approach consisted of:
Environment assessment
Creation of sound strategy and identification of short, mid, and long-term projects to achieve result- collecting the data and identifying the areas for improvement
Address interactions holistically
Create the big picture and final outcome and then start from the first step and scale. To create a meaningful journey, we assessed every interaction to achieve the final result.
End to end user journey
Establish a learning atmosphere with flexibility to provide an inspiring work environment that focuses on the services ecosystem, interaction channels, and customers.
Address interactions holistically
Create the big picture and final outcome and then start from the first step and scale. To create a meaningful journey, we assessed every interaction to achieve the final result.
