Success Stories

Challenges

Service providers were offering Cloud solutions that competed with this client's traditional product offerings. They did not have an effective Cloud strategy and were losing ground in the marketplace. Plus, an evaluation of their quote-to-cash and customer care processes revealed significant roadblocks that they needed to overcome to roll out Cloud products.

Benefits

• Reduced time-to-market for new product rollouts.
• Faster time-to-revenue. Removed roadblocks in quote-to-cash process.
• Improved customer experience and satisfaction through new Cloud-based offerings.

Solutions

• Analyzed the current quote-to-cash system architecture and processes for the Cloud product portfolio.
• Designed a recommended processes and systems architecture to support the Cloud Product Portfolio.
• Validated operational data and the associated analytics.