Success Stories

Challenges

• Canadian telecommunications company decided to enter into the wireless market in a very competitive landscape.
• Current business practice did not support wireless service.

Benefits

• Superior customer experience. In first 16 days, this company added 5,000 new customers.
• Solid business structure facilitated high growth over the last 5 years with 700,000 active subscribers.

Solutions

• Reviewed existing business processes, identified gaps, and delivered a plan to ensure best practices and gain competitive advantage.
• Managed testing across all subscriber channels and applications (including billing) and provided production support.