Success story
Professional Services
Our client's initial system was designed for manual operations making considerable integration necessary in order to be suitable for their goal of self-service. For the client to achieve their goal of being known as an effective way to launch a product, multiple attempts were required in a short period of time.
The clients original system and architecture indicated that their development of the experience needed significant improvement. Currently, they examine each system individually and decide on how to automate each one, reducing efficiency. The key issue for the client was determining how to operationalize their product without jeopardizing their market strategy. While they were selling, they had trouble achieving product fulfillment. The lack of necessary support from the network department also made selling occasionally challenging.
To achieve the self-service model, their roadmaps had to be quickly modified. To facilitate this rapid change and support a smooth transition, the infrastructure they're building had to operate from both an experience and a process standpoint, which will help them decide how the system should function. This approach will make their system more flexible and help them attain self-service level sooner.
Client Challenges
Client Challenges
From our experience, projects fall short not because their systems failed to meet their expectations but because there is no clear connection between what people do and what the systems offer. Businesses often consider the value of the system's functionality rather than the outcomes delivered by unifying it with the specific process and the people working on it.
Excelacom’s project goal was to help our clients processes and systems generate value in a consistent manner.
While the clients system was better assimilated than most and had attained integration within their master catalog, Excelacom bringing their relevant experience was necessary for a holistic system as their platform was poorly integrated.
To achieving their goals of providing consistent value and being recognized as an effective way to launch a product required additional effort, changes were made by pursuing the blueprint of final businesses structure with availability of self-service processes and infrastructure, focusing on their own end-to-end journey.
Ultimately, Excelacom developed an IT architecture that allows converged product management, unified sales and fulfillment processes, and simplified vendor management by consolidating and integrating different platforms. Century CPQ supported the whole enterprise offering, including Carrier Ethernet, High-Speed Internet, Hosted PBX, and Session Initiation Protocol, in the bidding process.
Project Outcomes
Business Values