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The modern telecommunications industry is changing more and faster than it ever has before. For the largest carriers, this means opportunity – in the form of new products, wholesale offerings and even new lines of business – but also significant technical challenges as their legacy systems struggle to adapt to new demands.

In contrast to systems “revolution," an evolutionary approach works to enhance and optimize existing systems through a combination of process redevelopment and application overlays that improve and link siloed operations. The existing systems remain the engine powering the train, but their capabilities can be significantly enhanced via technology that can reduce time to market/revenue, improve customer experience, and increase operational efficiency.

Enhancing, rather than replacing, allows for an accelerated timeline to improvement and significantly lower upfront costs, minimizing risk and maximizing potential return. This perspective covers this approach.

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