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A superior customer experience and solid business structure helped this Canadian wireless provider to add 700,000 subscribers.
A high-availability infrastructure has helped this tier 1 cable and media operator protect mission critical servers as well as reduce unplanned downtime and data loss.
Excelacom is exhibiting in Booth #345 at the Competitive Carriers Association (CCA) Annual Convention in The Cosmopolitan of Las Vegas Sept. 7-10.
Excelacom, a global services and solutions provider to customers in telecommunications and communications-related industries, has appointed Lior Auslander as Vice President, Client Management.
Excelacom has boosted its marketing capability by naming Yossi Abraham to the newly created position of Vice President Marketing & Products.
CEM is huge. It cross-departmentally pokes into lots of other areas, with an aim toward providing the truly unified customer experience the company tries to outwardly project. If we imagine CRM as an umbrella that covers a company’s interactions with current and future customers, CEM would be a large tent that extends to cover CRM and most areas of the BSS/OSS domain, as well.
David Krhut /
Since the dawn of telecommunications, operators have mainly focused on managing the networks used to deliver services, rather than managing the services themselves. However, as networks become more complex and customer experience becomes more of a focus, operators are recognizing the need to have a view of end-to-end services.
David Eckels /
This rampaging horde of data-hungry devices represents a huge market opportunity for all kinds of Communications Service Providers (CSPs) – from traditional competitive carriers to new entrants like Google or the hundreds of startups that will sprout to launch new devices and services we’ll quickly find as indispensable as smartphones and search engines.
Haim Kantor /