Learn how we've solved complex challenges facing our customers.
Through data center consolidation and server virtualization, this global leader in communications was able to accelerate the capacity of their data centers while managing costs and without disrupting their day-to-day operations.
With optimized business processes and reduction in manual processes, this Puerto Rican telecommunication services company was able to cut order fallout.
Excelacom is exhibiting in Booth #345 at the Competitive Carriers Association (CCA) Annual Convention in The Cosmopolitan of Las Vegas Sept. 7-10.
Excelacom, a global services and solutions provider to customers in telecommunications and communications-related industries, has appointed Lior Auslander as Vice President, Client Management.
Excelacom has boosted its marketing capability by naming Yossi Abraham to the newly created position of Vice President Marketing & Products.
In today’s networked world, every business is interconnected through high-capacity Internet connections, and many services that were previously hosted and managed on local servers are now on remote servers in the Cloud. Improved connectivity and economies of scale allow Cloud Service Providers to offer services with very high quality and improved cost structure and flexibility. Consequently, new business models for cloud services have emerged, and the Cloud Service Providers had to redesign their content, systems and value-driven pricing models.
Yossi Abraham /
CEM is huge. It cross-departmentally pokes into lots of other areas, with an aim toward providing the truly unified customer experience the company tries to outwardly project. If we imagine CRM as an umbrella that covers a company’s interactions with current and future customers, CEM would be a large tent that extends to cover CRM and most areas of the BSS/OSS domain, as well.
David Krhut /
Since the dawn of telecommunications, operators have mainly focused on managing the networks used to deliver services, rather than managing the services themselves. However, as networks become more complex and customer experience becomes more of a focus, operators are recognizing the need to have a view of end-to-end services.
David Eckels /